Privacy Policy

Effective 01 Dec 2024

At Lewis Wilson, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, book a session, or interact with our services.

1. Information We Collect

We collect personal information when you interact with our website or services. This includes:

  • Personal Identification Information: Name, email address, phone number, and billing information (if applicable).

  • Non-Personal Identification Information: Browser type, device type, and website usage statistics collected automatically.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide you with our services (e.g., booking a session, sending you communications).

  • To process transactions and fulfil your requests.

  • To improve our website, services, and customer experience.

  • To send you promotional materials (with your consent).

  • To communicate with you about your appointments, services, or account-related matters.

3. How We Protect Your Information

We implement appropriate technical measures to ensure the security of your personal data. These include:

  • Encrypting sensitive data during transmission (e.g., through SSL).

  • Using secure systems for storing your personal information.

However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners to perform necessary services related to our business (e.g., payment processing, email marketing). These partners are obligated to protect your data and use it only for the intended purpose.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us improve our website functionality, personalise content, and analyse website traffic.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Object to the processing of your personal data for marketing purposes.

  • Withdraw consent to use your personal data at any time.

To exercise these rights, please contact us at hello@lewiswilson.co.uk

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal data from a child, please contact us immediately to remove the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.